إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.

Service management Assistant

المنامة, البحرين تم النشر 2020/09/03 16:30:59 تنتهي 2020-09-10 الرقم المرجعي: JB4225698

Job Responsibilities

• Attend the query calls or emails related to Batelco’s products and services, order follow up, billing enquiry, sales, complaints etc.

• Receive required details from the customer

• Understand and investigate the query or complaint

• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department

• Provide accurate, valid and complete information or solution by using the right sources of information

• Close the query and log call details in the system

• Inform Team Leader when a recurrent problem appears, to prevent further cases

Order Management

• Process the approved proposals received from biz 360

• Validate the proposals and corresponding documents and log proposal details in the ordering system

• Send order details to Service Delivery team for processing the orders

• Follow-up on the order with stakeholder across the fulfilment journey and update order status in the system till the order closure

• Monitor and prioritise back log/ in-progress/ high value orders in the system

• Process and follow up for fulfilment of stock orders for products, subsides and gift vouchers

• Take ownership for attending the trainings as per the plan

• Take ownership for completing PMS process, employee engagement surveys in time

• Continuously share the knowledge and understanding of the telecom industry and business trends

Qualification
• Bachelors’ degree

• 1-4 years of experience in call centre or customer service

• Experience in voice and data services environment

• Working knowledge of MS Office

Desired CompetencyProfile	Competencies		Proficiency Levels
	Behavioural	Intrapreneurial Orientation	1
		Strategic Orientation	1
		Achievement Orientation	1
		Collaboration & Teamwork/ Team Leadership	1
		Creativity & Digital Centricity	1
		Customer & Stakeholder Management	2
		Employee Centricity	1
	Technical	Industry & Competitive Intelligence	Basic
		Sales Process Excellence	Basic
		Customer Orientation	Intermediate
		Commercial Acumen	Basic
		Product & Solution Expertise	Basic
		Partner Management	Basic
		Quality Orientation	Intermediate
		Analytical Mind-set	Basic
		Project Management	Basic
		Vendor Focus	Basic
		Product Innovation	Basic
		Product Planning & Management	Basic

مكان الوظيفة المنامة, البحرين

الدور الوظيفي خدمة العملاء ومركز الإتصال

الحالة الوظيفية دوام كامل

نوع التوظيف فترة محددة العقد

يتطلب إدارة موظفين آخرين لا

عدد الوظائف الشاغرة 1

المستوى المهني مبتدئ الخبرة

عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 4

الشهادة بكالوريوس